Account and data deletion

Google and TikTok catalog connections

Sign in to the XRPay merchant dashboard and open Sell → Grow → Sales channels. Open Connection options for Google or TikTok, then select Disconnect. This stops future updates and clears the destination selection and saved credentials from that store's active connection. Products already published remain in Google Merchant Center or your TikTok catalog until you manage or remove them there.

For Google, review XRPay in your Google Account's third-party connections and remove its access when you no longer use it for any XRPay store. XRPay does not automatically revoke a Google project authorization because doing so could disconnect another store. For TikTok, XRPay queues token revocation when it can confirm that no other XRPay connection uses the same authorization. Shared or uncertain authorizations require review; provider errors may delay revocation.

To request deletion of integration data held by XRPay, email support@xbitinnovations.com from your XRPay account email. Include the provider name and your store name or storefront URL, and state whether you want integration data deleted or also want to close your merchant account. Never send passwords or access tokens. We verify account ownership and explain any records retained for legal or security reasons or in backups. A deletion request can cover account, business, catalog and data-source identifiers, authorization and synchronization records, diagnostics, and credentials retained for pending cleanup. Deleting XRPay's records does not delete data held independently by Google or TikTok.

Meta catalog connections and merchant data

To stop a Meta catalog connection, sign in to the XRPay merchant dashboard and open Sell → Grow → Sales channels. Find Facebook & Instagram (Meta) and open Connection options, then select Disconnect. This stops future catalog updates and removes the saved catalog selection and credentials from that store's active connection.

Disconnecting does not delete products already published to Meta or your Meta catalog. Manage those assets in Meta Commerce Manager. XRPay does not automatically revoke a Meta authorization that another XRPay connection may still use. Review XRPay in your Meta business integrations and remove its access there when you no longer use it for any XRPay store.

To request deletion of Meta-related data held by XRPay, email support@xbitinnovations.com from your XRPay account email. Use the subject XRPay Meta data deletion and include your store name or storefront URL. State whether you want only the Meta integration data deleted or also want to close your merchant account. Never send passwords or access tokens.

We verify account ownership and respond within 30 days. Integration data can include saved Meta account, business and catalog identifiers, authorization records, catalog synchronization records and errors, and credentials retained for pending cleanup. We will explain any records that must be retained for legal or security reasons, or that remain in backups until overwritten. Requesting deletion from XRPay does not delete data held independently by Meta.

Delete your account in the app

1. Open XRPay Cash and sign in.
2. On the Home screen, open Settings.
3. Select Delete account.
4. Review the explanation and confirm the deletion.

If you cannot access the app, email support@xbitinnovations.com from the email address used for your account. Put XRPay Cash account deletion in the subject. We may ask you to verify account ownership before completing the request.

Data deleted or anonymized

• Your sign-in identities and active account access
• Your optional contact-discovery profile and saved wallet destinations
• Pending contact-payment invitations that can still be cancelled
• Personal profile fields, wallet references, and payout-provider identifiers held on the active account
• Product-usage events are detached from your account identifier

Deleting your XRPay Cash account does not delete a self-custody wallet, move its assets, or reverse a completed blockchain or payment transaction.

Data we may retain

We may retain transaction, payment, identity-verification, fraud-prevention, dispute, tax, and accounting records for the period required by applicable law or a regulated payment provider. Public blockchain records remain visible on their networks. Backup copies may remain for a limited period until they are overwritten under our normal backup cycle.

For more detail, read the XRPay Privacy Policy.

Delete data without closing your account

You can ask us to delete optional profile, contact-discovery, notification, or product-usage data without closing your XRPay Cash account. Email support@xbitinnovations.com from your account email, list the data you want deleted, and put XRPay Cash data deletion in the subject. We may ask you to verify account ownership. Transaction or compliance records that must be retained will not be deleted, and removing data needed for a feature may disable that feature until you provide it again.

Merchant accounts

XRPay merchant accounts must be closed through the web portal or by contacting support@xbitinnovations.com. Merchant and financial records may have different legal retention requirements.