Support

XRPay is currently available as a private BigCommerce app while Marketplace payment-app review is pending. Use the authorized install link, approve OAuth access, then link the store to your XRPay organization and complete a controlled checkout test.

Ripple USD (RLUSD) is a regulated US dollar-pegged stablecoin issued by Ripple Labs Inc. For every RLUSD token in circulation there is an equivalent US dollar held in reserve. It is not XRP — there is no price volatility. You receive stable value for every sale.

Not for every route. Direct XRPL or external-crypto payments require a compatible wallet, while eligible card, bank-transfer, and mobile-money routes do not. XRPay shows only the methods available for the merchant, country, currency, and provider coverage.

Payment sessions are locked for 15–30 minutes. If the timer expires before the customer pays, the order is marked as pending and the customer is prompted to restart. You are never charged for expired sessions.

Confirmed on-chain transfers are irreversible and refunds are separate outbound transactions. Card, bank, and mobile-money routes follow the dispute and reversal rules of their payment provider, so chargeback behavior depends on the method used.

Enable POS in your XRPay Settings. Open the register from any modern browser or tablet on your store network. Staff members log in with a PIN, add items from your BigCommerce catalog (or by SKU/barcode scan), enter the subtotal, and present the QR code to the customer. Receipts can be printed or emailed.

A merchant-to-merchant marketplace built into XRPay where you can list your products at wholesale prices or purchase inventory from other merchants. Transactions are escrow-protected and settle in under 5 seconds at around 0.5% fee — versus 15–25% on platforms like Faire.

Go to the Taxes & Ledger tab in your dashboard. Your YTD gross volume, all-time volume, and full transaction ledger are displayed with Fair Market Values at the time of receipt. Click Export CSV to download an IRS-compatible file compatible with most crypto tax software.

Go to Settings → Telegram in your XRPay dashboard. Follow the step-by-step guide to create a bot via @BotFather, paste your API token, and link your BigCommerce catalog. Your customers can then browse and pay without leaving Telegram.

Go to your BigCommerce control panel → Apps → My Apps → XRPay → Uninstall. This revokes all API access and triggers deletion of your store data within 30 days per our Privacy Policy.